Privacy Policy

Our values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your information when you use our website, services, or purchase our products.

Information We Collect

  1. Personal Information: Name, address, email, phone number, and payment details provided during purchases.
  2. Usage Data: Information about your interactions with our website, including IP address, browser type, and device information.

How We Use Your Information

  • To process and deliver orders.
  • To improve our website and services.
  • To send promotional emails or offers.
  • To comply with legal obligations.

Sharing Your Information

We do not sell, rent, or share your personal information with third parties, except:

  • With trusted partners who assist in processing payments or delivering products.
  • As required by Egyptian law or legal authorities.

Your Rights

  • Access, update, or delete your personal information by contacting us at marketing@qualis-eg.com.
  • Opt-out of marketing emails by clicking the "unsubscribe" link in our emails.

Security

We use industry-standard security measures to protect your data. However, no online system is 100% secure, and we cannot guarantee absolute protection.

Contact Us

For questions about this policy, contact us at marketing@qualis-eg.com or call +201158049020.

Refund and Exchange Policy

At Qualis Cosmetics, we strive for customer satisfaction. If you are not happy with your purchase, please review our refund and exchange policy below.

Eligibility for Refunds and Exchanges

  1. Products must be returned in their original condition, unused, and in original packaging.
  2. Refund or exchange requests must be made within 14 days of purchase, as per Egyptian consumer protection law.

Non-Refundable Items

  • Opened or used cosmetic products.
  • Gift cards or promotional items.
  • Items purchased during clearance sales unless defective.

How to Request a Refund or Exchange

  1. Contact our customer service team at marketing@qualis-eg.com or call +201158049020 with your order details.
  2. Provide proof of purchase order confirmation.
  3. Ship the item back to us.

Refund Process

  • Refunds are processed within 7 business days of receiving the returned item.
  • Refunds will be issued to the original payment method.

Terms & Conditions

Welcome to Qualis Cosmetics. By using our website or purchasing our products, you agree to the following terms and conditions.

Use of Website

  • You must be at least 16 years old or have parental consent to use this website.
  • Content on this site is for informational purposes and should not replace professional advice.

Product Information

  • We strive to ensure accurate descriptions of our products. However, minor variations may occur.
  • Product usage instructions must be followed carefully. Qualis Cosmetics is not responsible for misuse or allergic reactions.

Orders and Payments

  • Orders are confirmed upon receipt of payment.
  • We reserve the right to cancel orders due to pricing errors, stock unavailability, or fraudulent activity.

Shipping and Delivery

  • Delivery timelines are estimates and may vary based on your location.
  • Customers are responsible for ensuring accurate delivery information.

Intellectual Property

All content on this website, including images, logos, and text, is the property of Qualis Cosmetics and may not be used without permission.

Limitation of Liability

Qualis Cosmetics is not liable for indirect or consequential damages arising from the use of our products or website.

Governing Law

These terms and conditions are governed by the laws of Egypt.

Contact Us

For any questions regarding these terms, contact us at marketing@qualis-eg.com or call +201158049020.

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